Published: Tuesday, February 5, 2008
Click on a question below to learn more. If we haven't answered your question or you would like further information, please contact us.
- Where is the centre located?
- Where can I park?
- What other transport can I take to get to the centre?
- Where can I eat in or near the centre?
- How can I find out about job opportunities at the centre?
- How can I find out about volunteering at the centre?
- Who should I contact to change an appointment?
- Does the centre provide interpretation services?
- How can I provide feedback?
- Can I still come to the centre to receive treatment or to support a friend/ family member if I don't feel well?
- What are the centre's opening hours?
- If I have a general question about my treatment and symptoms whom should I contact?
- If I have an urgent health concern who should I contact?
- How can I donate money to support the centre?
- Are there specific things I should bring with me to my first appointment?
- What will happen during my first visit?
- Who can I contact regarding financial assistance for treatment?
1. Where is the centre located?
The Vancouver Island Cancer Centre is located at 2410 Lee Avenue next to the Royal Jubilee Hospital. Turn off Fort Street, north onto Lee Avenue, and drive to the front entrance of the centre.
2. Where can I park?
Pay parking is available in the lot across from the entrance, at a cost of $1.25 per hour. Robbins Parking Ltd. manages the lot on behalf of Vancouver Island Health Authority (VIHA). The meter takes quarters, one and two dollar coins, and MasterCard and Visa credit cards. Longer term parking may also be available and can be purchased at the Parking Office located at the Royal Jubilee Hospital main entrance, Monday to Friday.
View centre parking options and locations
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3. What other transport can I take to get to the centre?
The Canadian Cancer Society Volunteer Driver Program provides free transportation for cancer patients who are unable to make their own travel arrangements to the cancer centre.
- If you live up-island
Please call Volunteer Driver Program at 1.800.663.7892 or the Canadian Cancer Society office nearest you.
- If you live in Greater Victoria
Please call the Canadian Cancer Society, Victoria office at 250.592.2244. HandyDart Transportation is available for anyone who has a disability or handicap. Please call HandyDart Victoria at 250.727.7811.
- Travel Assistance Program
Travel assistance is available through the BC Ministry of Health Services. Request for Travel Assistance forms are available through the Patient and Family Counselling office at the Vancouver Island Centre or call: Greater Victoria: 250.952.2657; other areas within B.C.: 1.800.661.2668.
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4.Where can I eat in or near the centre?
TeaLC Cafe - Open 7:30am - 3:30pm weekdays, the TeaLC Cafe offers a wide range of beverages, tasty snacks and light lunches. A bright and relaxed seating area offers visitors the opportunity to enjoy a break.
Throughout the centre, volunteers also provide tea, coffee and juice for a small donation.
5. How can I find out about job opportunities at the centre?
All current vacancies are posted in the Join our Team section of our website. For further clarification, contact Human Resources at 604.877.6075.
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6. How can I find out about volunteering at the centre?
The Vancouver Island Centre is proud of its Volunteer Program; please refer to the Volunteer page.
7. Who should I contact to change an appointment?
For appointment information: Call 250.519.5707 to check your doctor's appointment or your chemotherapy appointment, or to change an appointment date or time.
Before radiation treatments start: Call 250.519.5650, 250.519.5651, or 250.519.5652 to check your radiation treatment appointments, or to change a treatment appointment.
During radiation treatments: Call 250.519.5656.
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8. Does the centre provide interpretation services
Interpreter services can be arranged for patients who have difficulty speaking English, or who use sign language to communicate. It is important for patients to understand what happens and what is said during their visits.
We encourage you to bring someone you trust to help you communicate your needs. If this is not possible, please let the bookings clerk know that you need help, and they will arrange this for you.
Our centre library also has some materials available in other languages to help patients and family members better understand the cancer diagnosis and treatment.
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9. How can I provide feedback?
We appreciate hearing from our patients about how they experience their care at the cancer centre. We encourage you to bring forward your issues or concerns through the following avenues:
- Go to our feedback section
- Patient comment cards are available in the lobbies on the first and second floors
- Letters to Administration
- Meeting with a member of our leadership staff
- Patient Advisory Council
10. Can I still come to the centre to receive treatment or to support a friend/ family member if I don't feel well?
There are many reasons why a cancer patient may not be feeling well. If you believe your symptoms are related to your cancer or cancer treatments please follow the directions on the Whom to Call page.
If you have been in contact in the last two weeks with someone with a contagious disease and have a fever and respiratory symptoms please follow the directions on the Health and Safety page.
11. What are the centre's opening hours?
The centre is open from 7:30 am until 5:30 pm Monday to Friday.
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12. If I have a general question about my treatment and symptoms whom should I contact?
Please contact the Nursing Telephone Line at 250.519.5596 Monday to Friday 8:30 am to 4:00 pm.
13. If I have an urgent health concern who should I contact?
See Whom to Call
14. How can I donate money to support the centre?
The BC Cancer Foundation is an independent charitable organization that raises funds to support breakthrough research and care at the BC Cancer Agency. The Foundation enlists financial support from caring individuals and organizations to support research and enhancements to cancer care for all British Columbians. We are very grateful for your support. Please visit the BC Cancer Foundation website for further information.
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15. Are there specific things I should bring with me to my first appointment?
Please refer to the Before Your First Visit page for full details.
16. What will happen during my first visit?
Please refer to the During Your First Visit page for full details.
17. Who can I contact regarding financial assistance for treatment?
Please contact Patient and Family Counselling Services at 250.519.5525.
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