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Technological Support FAQs

Q: How do I get access to CAIS?

 

BC Cancer Agency (BCCA) Employees:


If you need a CAIS account, please make a request directly through your supervisor or submit a request via the Service Catalogue.


Non-BCCA Employees:


Send in a request for CAIS access to cais@bccancer.bc.ca. You will be supplied with the applicable documents to fill out and submit back to cais@bccancer.bc.ca.


Q: Are pharmacy technicians and assistants allowed access to CAIS?


Yes, all pharmacy staff members are allowed the same access to CAIS.


Q: I have heard that some of my colleagues are allowed to document in CAIS and use the scheduling function. Can I get access to documentation and scheduling?


Because of the privacy model for BCCA, only BCCA employees are allowed full access to CAIS. Note that satellite sites (Nanaimo, Vernon, Kamloops, Penticton, and Cranbrook) have some BCCA employees. Non-BCCA employees are allowed to access CAIS external, which does not allow documentation and scheduling.


Q: My CAIS password has expired. Can I get it reset?


If your CAIS password expires, please contact the HSSBC Service Desk via email at itcontact@hssbc.ca or by phone at 604-675-4299. The HSSBC Service Desk will then contact a BC Cancer Agency manager to approve your request for a new password. If the manager is not immediately available, this can result in a delay in getting your CAIS access. CAIS passwords expire every 90 days. Please remember to login to CAIS periodically to keep your password up to date.


Reviewed July 18, 2017

 

SOURCE: Technological Support FAQs ( )
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