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BC Cancer – Kelowna (Sindi Ahluwalia Hawkins Centre)

One of BC Cancer's six regional care centres, BC Cancer – Kelowna provides care and support for patients with cancer.
Visitor information
BC Cancer – Kelowna (Sindi Ahluwalia Hawkins Centre)
*For patients requiring transportation assistance to and from BC Cancer - Kelowna, please contact Patient Family Counselling at 250-712-3963*

For questions related to the suspension of hospital parking fees and other patient guidelines for COVID-19, please visit our BC Cancer COVID-19 FAQ page.

Location information

BC Cancer – Kelowna (Sindi Ahluwalia Hawkins Centre)
399 Royal Avenue
Kelowna, BC, V1Y 5L3 (map)
Telephone: 250-712-3900
Toll-free (within BC): 1-888-563-7773

Hours of operation

Monday to Friday: 8:00 am - 4:30 pm
(excluding statutory holidays)

Parking

Patient parking is available in the Royal Avenue parking lot, close to the main entrance. Discounted parking rates are available for current BC Cancer patients, by getting a code from our main reception desk.  Parking is charged at hourly, daily or monthly rates. Adjacent to the front entrance, the parking pass dispenser accept coins and credit cards only; debit cards are not accepted and coins are not available on-site. 

Short term parking is available on surrounding streets, and there are other parking facilities at Kelowna General Hospital. For long-term BC Cancer patients, parking passes are available. These passes are valid only for the period issued and non-refundable. Passes are applicable for parking in the patient parking lot only. Parking pass inquiries should be directed to Impark Kelowna at 250-763-9905.

If parking charges create a hardship for you, contact Patient and Family Counselling at 250-712-3963.

Health and safety

The health and safety of our patients and employees is extremely important to us. Please do not visit if you have a fever and respiratory symptoms, or have been exposed to an infectious disease within the last two weeks. If you are a patient, please call your healthcare provider from home.

Smoke and scent-free environment

Smoking is not permitted in the buildings or on the grounds. This means that staff, patients, and visitors are not permitted to smoke on site. If you have questions about this policy, please email smokefree@phsa.ca.
 
In consideration of our patients and staff who have scent-related allergies, please do not wear perfume, scented hairspray, cologne, deodorant, aftershave or other scented products while visiting. Thank you for your co-operation.

Travel

If you are traveling to Kelowna for cancer treatment and need further information, please visit Transportation & Lodging or download this brochure.
Centre overview
Located in Kelowna, BC Cancer – Kelowna serves people from the Boundary, Cariboo, Kootenay, Okanagan, Similkameen and Thompson regions of BC.

The centre is an outpatient facility, which means patients are treated here during the day. When around-the-clock treatment is needed, patients receive care at Kelowna General Hospital.

Department directory

  • Appointment Desk
    • Tel: 250-712-3900, toll-free (within BC) 1-888-563-7773
    • Follow the prompts for doctor, radiation, or systemic (chemo) appointment questions.
  • BC Cancer Foundation
    • Tel: 250-712-3921
    • Hours: 8:30 am - 5:00 pm
  • Dentistry - Oral Oncology
    • Tel: 250-712-3919
    • For dental emergencies if you are unable to see your family dentist.
  • Library
  • Nursing Telephone Line - Radiation Nurse
    • Tel: 250-979-6643, toll-free (within BC) 1-888-563-7773 ext. 686643
    • Hours: 9:00 am - 4:00 pm
  • Nursing Telephone Line - Systemic (Chemo) Nurse
    • Tel: 250-712-3944, toll-free (within BC) 1-888-563-7773 ext. 683944
    • Hours: 9:00 am - 4:00 pm
  • Oncology Nutrition
    • Tel: 250-712-3963
    • Hours: 8:30 am - 12:00 pm, 1:00 pm - 4:30 pm
  • Pain & Symptom Management / Palliative Care Clinic
    • Tel: 250-979-6645 
    • Hours: 8:00 am - 4:00 pm
  • Patient & Family Counselling
    • Tel: 250-712-3963, toll-free (within BC) 1-888-563-7773 ext. 683963
    • Hours: 8:30 am - 12:00 pm, 1:00 pm - 4:30 pm
  • Pharmacy
    • Tel: 250-712-3952, toll-free (within BC) 1-888-563-7773 ext. 683952
    • Hours: 9:30 am - 12:00 pm, 1:00 pm - 4:30 pm
  • Pharmacy - Provincial Drug Information Line
    • Tel: 604-877-6000, toll-free (within BC) 1-800-663-333 ext. 672235
    • Hours: 8:30 am - 5:00 pm, Tuesday to Friday
  • Release of Information (health record requests)
    • Tel: 250-712-3900 or toll-free (within BC): 1-888-563-7773
    • For last names starting with letter A-L, dial ext. 686822; for last names starting with letter M-Z, dial ext. 686814.
  • Survivorship Program

Services

BC Cancer – Kelowna offers a full range of services for patients and families, including but not limited to:

Support programs

BC Cancer – Kelowna offers support programs to help patients and families through cancer care. To learn more, visit Support Programs.

Frequently asked questions

 
The BC Cancer Foundation is the fundraising partner of BC Cancer. Your donation will support advances in research and care at BC Cancer – Kelowna. For more visit bccancerfoundation.com/Kelowna or donate online or contact Pardeep Khrod at pardeep.khrod@bccancer.bc.ca.

How can I provide feedback?

 
BC Cancer – Kelowna encourages you to bring forward your issues or concerns by comment card (available in waiting rooms), mail or by calling Administration at 250-712-3901. Feedback can be mailed to:

Administration
BC Cancer – Kelowna (Sindi Ahluwalia Hawkins Centre)
399 Royal Avenue 
Kelowna, BC, V1Y 5L3

If you are in BC Cancer – Kelowna, you can deposit comment cards in the box marked "Comment Cards", located across from the main Reception Desk in the lobby.

 
All vendor activities at the BC Cancer – Kelowna center support patient care activities through the volunteer program. Vendors desiring to sell goods within the centre must apply online. Please visit Vendor Information for the forms and contact info needed.


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