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Services

Use our services to make your visits easier.

At BC Cancer – Kelowna, we offer many services to support patients and their families. Click the tabs below to learn more about support and treatment services available.

Support services
The following support services are available at BC Cancer – Kelowna. For more information, click the links below or call 250-712-3900 or toll-free (within BC) 1-888-563-7773.


Cancer information centre / library

The cancer information centre, open to anyone with questions about cancer, is a lending library for public use with books, videos and CDs for various ages and languages. Located on the main floor, our medical librarian can help you find the resources you are looking for. For more information, or to view our online resources, visit the Library section.

Interpreter services

An interpreter may be booked for appointments. To request an interpreter, mention it to the clerk when they contact you to set up your first appointment.

Pharmacy

The pharmacy is located on the 2nd floor, adjacent to the Chemotherapy Room. The pharmacy provides, free of charge, many of the drugs prescribed for treatment. Drugs not provided free of charge may be purchased at a retail pharmacy.

Telehealth

Telehealth is the use of video conferencing to provide health care services across the province. Telehealth enables you to see and speak with a health care professional at the cancer centre without having to be there in person. For more information, contact your health care professional.

Treatment services

Biological therapy and immune therapies

These are both systemic therapies. Some newer treatments use special agents which are not like other drugs. Your cancer specialist and the pharmacist will explain such treatments and answer any questions you may have.

Clinical trials

Clinical trials look at new and more effective chemotherapy treatments. During your visits to BC Cancer – Kelowna, you may be asked to take part in one of these research studies. This request can raise many questions, so before you make your decision, feel free to discuss your concerns with any member of your health care team; your cancer specialist can advise if you are a suitable candidate.

Dental care

Dental services are available by referral from your cancer specialist. The dentist will take needed x-rays, and see if there are any concerns to be addressed prior to radiation or chemotherapy. They will also advise you in mouth care during and following your treatment. Please note, dental services are not to provide routine or needed dental care unrelated to direct care for cancer treatment.

Diagnostic imaging

The diagnostic imaging department, located in Kelowna General Hospital at the end of our adjoining corridor, provides x-rays, CT Scans, MRI's and other similar tests.

In-hospital care

At some point during treatment, you may need to stay at Kelowna General Hospital. In these cases, you will be admitted to a special unit for cancer patients located on the fourth floor. Your cancer specialist will remain involved with your care while you are in hospital. To reach the 4th floor hospital unit where care will be provided (4A or 4B), take the elevators located in the main lobby.

KGH procedures

Certain procedures, such as blood transfusions, are carried out in the Kelowna General Hospital Ambulatory Care Unit. Walk through our adjoining corridor, turn left once you pass Diagnostic Imaging and the area is at the end of the hall. Please note, all patients must register at the Kelowna General Hospital admitting desk prior to proceeding to the Ambulatory Care Unit.

Laboratory

Some lab tests provided by Kelowna General Hospital are common for most cancer patients. Some lab tests are provided by Valley Medical Laboratories in the community, which is often the case for patients involved in research.

Palliative care / pain & symptom management

Palliative care is specialized medical care for people with serious illnesses. At BC Cancer – Kelowna, palliative care is focused on providing patients with relief from symptoms, pain and stress, whatever the cancer diagnosis. The goal is to improve quality of life for both the patient and the family.

Radiation therapy

Radiation therapy uses beams of high-energy x-rays to destroy cancer cells. It is required by almost half of all cancer patients at some point in their treatment.

Surgery

Surgery alone sometimes cures cancer. Sometimes it is used in conjunction with other treatments such as chemotherapy (cancer drugs) or radiation therapy.

Systemic Therapy

Chemotherapy and hormone therapy use special drugs to destroy cancer cells. You may take these drugs by mouth, or may have them injected through a vein in your arm.

Support services
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