During your first visit
Your first visit is for consultation and planning. You will meet some members of your team of health-care professionals. They will learn about you and, together with you, make plans for your care. It is very unlikely you will receive any treatment on your first visit. At the end of your first visit, you will likely have some plans in place, either for further testing, treatment or other follow-up.
- your BC Care Card
- a list of all current medications (this includes painkillers, vitamins, herbal remedies, etc)
- a list of questions to ask at your consultation (it is a good idea to bring a pen and notepad to record appointment dates, information, answers, etc)
- a friend or relative
- reading glasses, if you use them, as there will be forms to fill and information to read
You will be greeted by a unit clerk at the reception desk. They will hand you a new patient brochure, which contains important information about BC Cancer – Surrey, services and contact information. They will also give you the Patient Reported Information and Symptom Management (PRISM) form which will take around 15 to 30 minutes to fill in. If you have notcompleted the form in advance of your visit, you will not need to complete it a second time. Just advise the the unit clerk that your form is completed (please however, collect the new patient brochure). You will then be directed to one of the clinics for your appointment with your oncologist.
A physical examination will be conducted by a cancer specialist and this will be an opportunity to talk to the specialist and your nurse. It would be helpful if you write down and bring your questions with you. Altogether, your first visit will last about 2½ hours.
Having a family member or friend come with you is a great way to help you remember what was said.
You will be provided with an appointment card before you leave. This will include your primary oncologist's phone number, as well as the number to call to change appointments. It will also be the place where any upcoming appointments are recorded. You should carry this card with you whenever you return to BC Cancer – Surrey. If you phone in, you will be asked for your chart number; having this number available speeds up your service.Please note
- BC Cancer – Surrey is a non-smoking facility
- please do not wear scented products
- all cell phones may be left on but on vibrate mode only
- refer to our frequently asked questions for additional information including how to get to BC Cancer – Surrey, where to eat, where to stay, etc.