Your first visit
For patients requiring travel/accommodation assistance to and from BC Cancer - Victoria, please contact Patient Family Counselling at 250-519-5525
For questions related to the suspension of hospital parking fees and other patient guidelines for COVID-19, please visit our BC Cancer COVID-19 FAQ page.
If you have any of the following symptoms or are required to self-isolate, your appointment may need to be rescheduled.
- Difficulty breathing
- Sore throat
- Loss of sense of smell or taste
- Extreme fatigue or tiredness
- Loss of appetite
- Nausea or vomiting
- Body aches
If you develop any of these symptoms before an in-person appointment/treatment or are required to self-isolate, please phone the BC Cancer - Victoria Nurse Line at (250) 519-5596 between 8:30am - 4:30pm for further direction.
BC Cancer patients are at a higher risk for more severe symptoms associated with COVID-19. To protect all vulnerable patients and limit the risk of exposure for patients and staff, patients can bring up to two visitors.
Please enter through the first floor entrance and check in at the main reception. Upon entry to the building you will be asked screening questions and required to put on a medical mask. A mask will be available at the front door.
B.C. is entering Step 3 of its restart plan, but mask guidelines and visitor restrictions remain in place until further notice
. Please click here
for more information.
For more information regarding COVID-19:
Call 1-888-COVID19 (1-888-268-4319) or text 604-630-0300 between 7:30am - 8:00pm. Information is available in 110 languages.
Your first visit is for consultation and planning. You may receive a telephone call before your first visit asking for general information (i.e. general personal information, physician name) that will help us register you. If you do not receive a call, don't worry–we will get the information from you at the time of your visit.
When you arrive, a clerk will give you a new patient brochure, which contains contact details and important information about BC Cancer services, and the Patient Reported Information and Symptom
form. Measurement (PRISM)
The PRISM form takes around 15 to 30 minutes to complete. If you previously submitted a PRISM form, notify the clerk as you will not need to complete it a second time. Once submitted, you will then be directed to one of the clinics for your first visit with a cancer specialist.
During your first visit, you will meet members of your cancer care team. They will learn about you and, together, make plans for your care. It is very unlikely you will receive any treatment during this visit unless there are specific circumstances that call for it.
Your first visit will last about 2½ hours during which a physical examination will be conducted by a cancer specialist. This will be an opportunity to talk and ask questions to the specialist and your nurse. After the physical examination, the cancer specialist will talk to you about ongoing care.
At the end of your first visit, you will be provided with an appointment card, featuring your chart number and contact information, if we are expecting you to return. Any upcoming appointments will be recorded on this card. Please have it with you whenever you visit or contact us, as the chart number is used for identification; this will speed up your service.
If you need assistance, a volunteer or clerk will be available to escort you, and answer any questions you may have.