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Services

Use our services to make your visits easier.

At BC Cancer – Victoria, we offer many services to support patients and their families. Click the tabs below to learn more about support and treatment services available.

Support services
The following support services are available at BC Cancer – Victoria. For more information, click the links below or call 250-519-5500 or toll-free (in BC) 1-800-670-3322.


Coffee shop

Open weekdays from 7:30 am to 3:30 pm (excluding statutory holidays), the TeaLC Cafe offers a wide range of beverages, baked goods, light lunches and sandwiches made to order.

Gift shop

The Pebbles Gift Shop provides patients and staff with a lovely environment for their daily shopping needs. The gift shop is located on the 2nd floor directly across from the TeaLC Cafe.

Interpreter services

An interpreter may be booked for appointments. To request an interpreter, mention it to the clerk when they contact you to set up your first appointment or call the Provincial Language Service at 604-297-8400 or toll-free (within BC) 1-877-228-2557 to book in advance.

Library

The library offers a collection of resources to help patients and families cope with cancer. The library is located on the 3rd floor and is open Monday to Friday, 8:00 am to 4:00 pm (excluding statutory holidays). To contact a librarian, email or call toll-free (within BC) 1-800-670-3322 ext. 695517.

Patient & family support centre

Located on the 3rd floor, the Alex & Jo Campbell Patient & Family Support Centre features an extensive library dedicated to cancer specific publications as well as current information about community resources. The centre is also the place to access supportive care programs, including nutrition and education programs.

Pharmacy

The pharmacy is located on the 2nd floor across from the 2nd floor reception and is open Monday to Friday, 9:00 am to 5:00 pm (excluding statutory holidays). To contact the pharmacy, call 250-519-5510 or toll-free (within BC) 1-800-670-3322 ext. 695510.
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Transportation

For more information on transportation assistance to and from cancer treatment appointments at BC Cancer – Victoria, visit Transportation & Lodging.

Wigs and head coverings

Support is available for those looking for wigs and head coverings. For more information, download this fact sheet or visit the Canadian Cancer Society website.
Treatment services
Various specialized cancer treatment-related services are available at BC Cancer – Victoria:


Laboratory

Lab tests are common for most cancer patients, so you will likely visit the lab on a regular basis. The information desk at the main entrance of the Royal Jubilee Hospital can give you directions to the laboratory located there.

Pain & symptom management/palliative care

All cancer patients are eligible for consultation services from this clinic. Typically, those who attend this clinic are having challenges with managing symptoms related to their cancer and/or their cancer treatment. Referrals can be made by BC Cancer oncologists, other specialists, family doctors, patients and family members. For more information or to make a referral, call 250-519-5503 or toll-free (within BC) 1-800-670-3322 ext. 695503.

Psychiatry

Psychiatry is a key component of care, providing clinical psychiatric services for cancer patients. Psychiatrists at BC Cancer have a special interest and expertise in working with cancer patients and their illness experience, assisting them with psychological issues, symptom management, treatment crisis and rehabilitation issues.
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