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Frequently Asked Questions

Click on a question below to learn more. If we haven't answered your question or you would like further information, please contact us.

  1. Where is the centre located?
  2. Where can I park?
  3. What other transport can I take to get to the centre?
  4. Where can I eat in or near the centre?
  5. Is there a bank machine located in the centre?
  6. How can I find out about job opportunities at the centre?
  7. How can I find out about volunteering at the centre?
  8. Who should I contact to change an appointment? 
  9. Does the centre provide interpretation services?
  10. How can I provide feedback?
  11. Can I still come to the centre to receive treatment or to support a friend / family member if I don't feel well?
  12. What are the centre's opening hours?
  13. If I have a general question about my treatment and symptoms who should I contact?
  14. If I have an urgent health concern who should I contact?
  15. How can I donate money to support the centre?
  16. Are there specific things I should bring with me to my first appointment?
  17. What will happen during my first visit?
  18. Who can I contact regarding financial assistance for treatment?
  19. What is the Locally Advanced Breast Cancer Clinic or LABC?


 

1. Where is the centre located?

The main site is located at 13750 96th Avenue (northeast corner of the Surrey Memorial Hospital) in Surrey, British Columbia.
The FVC North Clinic is in the modular building exactly opposite the main site, on 96th Avenue and 137BSt.
Please refer to our location map.

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2. Where can I park?

Metered parking on-site:

  • Surrey Memorial Hospital East parking lot on the corner of 138th Street & 96th Avenue
  • Surrey Memorial Hospital South parkade, at 138th St & 94A Ave
  • Surrey Memorial Hospital North parkade, at 137th St & 96th Ave
  • Surrey Memorial Hospital West underground parkade King George Blvd & 96th Ave (new Emergency & Critical Care Tower)

Regular parking rates for the SMH lot are $4.50 for the first hour, $3.75 every subsequent hour/portion thereof, day rate $11.75 (6am-9pm), evening rate $5.50 (9pm-6am), 24-hour rate $17.25.  Prices subject to change without prior notice.

Discounted parking passes for FVC Patients: Parking passes at discounted rates are available for patients receiving treatment at the centre. Please refer to the following links for full details on how to request and purchase these passes: Parking Pass Information Sheet.

Other Parking options around the hospital:

  • City of Surrey metered parking along 138th street. These meters are closely monitored and parking fines should be referred to the City of Surrey at 604.331.7129
  • Diamond Parking lot across SMH on 96th & 138th St. Related issues should be referred to them at 778-772-2277
  • Lark Parkade, at 137th St & 96th Ave

For Patients with mobility aids: we are committed to meeting the needs of our patients with mobility aids. Please refer to the attached information sheet for more details.

Please refer to our location map for an overview of parking lots at and around the centre.


FVC has a patient drop-off area just outside of our main entrance door (the FVC East entrance is from 138th St & 96th Ave).

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3. What other transport can I take to get to the centre?

Refer to Coping with Cancer under Practical Support for information about traveling to cancer appointments.

The centre is easily accessible via Translink; please call 604.953.3333 for route information or visit the Translink website.

NOTE: The Canadian Cancer Society's Volunteer Driver program is no longer available. Please refer to the Transportation Information document for some options for travel to your cancer appointments. 

People with physical or cognitive disabilities who are unable to use public transit without assistance can call for the HandyDART service.

The Free Central Surrey Health Shuttle service links the King George Skytrain station, SMH campus, Jim Pattison Outpatient Care & Surgery centre and Fraser Health Central City. Full details and timings at this link.

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4. Where can I eat in or near the centre?

Fraser Valley Centre is connected to Surrey Memorial Hospital which houses a cafeteria (north building), Kidz Cafe (main lobby, south building) and a coffee stop (main lobby, north building). The centre is also very close to Tim Hortons, Dairy Queen, Knight & Day, and other restaurants like Starbucks and Subway in the City Centre building opposite SMH

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5. Is there a bank machine located in the centre?

Fraser Valley Centre is connected to Surrey Memorial Hospital which houses 2 bank machines, one in the SMH Cafeteria (North building) and the other in the SMH North Lobby (main entrance).

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6. How can I find out about job opportunities at the centre?

All current vacancies are posted in the Join our Team section of our website. For further clarification, contact Human Resources at 604.877.6075.

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7. How can I find out about volunteering at the centre?

The Fraser Valley Centre is proud of its Volunteer Program; please refer to the Volunteers page.

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8. Who should I contact to change an appointment?

The Appointment Desk at 604.930.4001, hours Mon-Fri 8:30am - 4:30pm.
To change a Radiation Therapy appointment, call the RT Booking Desk at 604.930.4007, hours Mon-Fri 8am-4:30pm.
Please also refer to the Patient Information sheet for RT Appointment Times for more details.

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9. Does the centre provide interpretation services?

Interpreting services are provided through the Fraser Health Authority in most languages. Please request an Interpreter when you confirm your appointment.

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10. How can I provide feedback?

We welcome feedback. Please refer to our Feedback Section for details on how to send us your comments.

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11. Can I still come to the centre to receive treatment or to support a friend/ family member if I don't feel well?

The wellness of our patients and staff is extremely important to us. Please review our Health and Safety information for guidance on what to do if you do not feel well.

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12. What are the centre's opening hours?

  • Administration: 8:30am - 4:30pm Monday to Friday
  • Chemotherapy: 7.30am - 5pm Monday to Friday, Saturdays and Statutory holidays*
  • Radiation Therapy: 8am - 6pm Monday to Friday
  • Closed on weekends and statutory holidays

* these timings may fluctuate depending on workload.

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13. If I have a general question about my treatment and symptoms who should I contact?

Please contact the Nursing Telephone Line at 604.930.4039.

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14. If I have an urgent health concern who should I contact?

  • 8am-430pm: main switchboard number 604.930.2098 or toll-free 1.800.523.2885 (in B.C.)
  • after 4:30pm or on weekends and statutory holidays: For emergencies relating to on-going treatment or if you are a physician requesting emergency oncology consultation, please call the SMH Switchboard at 604.581.2211 and ask for the Radiation or Medical Oncologist on call. If you are a patient, provide your BCCA patient ID number and the name of your treating oncologist to the operator.
  • In an emergency always call 911

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15. How can I donate money to support the centre?

The BC Cancer Foundation is the fund raising arm of the BC Cancer Agency and enlists financial support from caring individuals and organizations to support research and enhancements to cancer care for all British Columbians. We are very grateful for your support. Please visit the BC Cancer Foundation website for further information.

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16. Are there specific things I should bring with me to my first appointment?

Please refer to the Before Your First Visit page for full details.

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17.What will happen during my first visit?

Please refer to the During Your First Visit page for full details.

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18. Who can I contact regarding financial assistance for treatment?

Refer to the Patient/Public Info, Coping with Cancer under Practical Support, Financial Assistance or contact Patient & Family Counselling Services at 604.930.4000.

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19. What is the Locally Advanced Breast Cancer Clinic or LABC?

This newly established service at the FVC sees patients living in the Fraser Health region, who have locally advanced breast cancer. Family physicians can refer patients to this clinic from the time of first discovery of clinical abnomality in the breast as per the Locally Advanced Breast Cancer referral criteria.


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