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Services

We offer services at at the Fraser Valley Centre and the Surrey Memorial Hospital.

The Fraser Valley Centre is adjacent to the Surrey Memorial Hospital. As such we are able to use many of the services available at the hospital. You will likely find yourself in the hospital for a number of reasons and, if it helps, a volunteer will assist you to find where you’re going. Doors on the southern side of the Fraser Valley Centre lobby lead directly into Surrey Memorial Hospital. 

The following services are available at the Fraser Valley Centre or Surrey Memorial Hospital (SMH):


Ambulatory day care (SMH)

Certain procedures, such as blood transfusions, PICC line insertions and certain drug infusions are carried out at Ambulatory Day Care located in the Jim Pattison Outpatient Care & Surgery Centre at 9750 140St Surrey.

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Cancer information centre (CIC)

Located on the main level in the Fraser Valley Centre, the CIC offers a wide range of material (books, audio tapes, videos) that can be borrowed. A Volunteer will help you sign out the material.

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Cafeteria & coffee shops (SMH)

The hospital cafeteria is on your left after you go through the doors from the main centre lobby to the hospital. Alternatively, you can get a wide variety of coffees, as well as snacks and sandwiches, at coffee shops in the main hospital and the Critical Care Towe lobby areas.

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Chemotherapy

Chemotherapy is the treatment that involves use of chemical agents to stop cancer cells from growing. Chemotherapy can eliminate cancer cells at sites great distances from the original cancer. As a result, chemotherapy is considered a systemic treatment.

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Diagnostic imaging (SMH)

If you need an X-ray, CT Scan, or other similar test, you will be asked to visit the hospital’s Diagnostic Imaging department. To reach this, go down the stairs from the hospital’s main lobby.

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In-hospital care (SMH)

At some point in your treatment, you may need to be in hospital. You may need special chemotherapy or radiation treatment, and have to stay in hospital. In these cases, you will be admitted to a special unit for cancer patients at Surrey Memorial Hospital. Your oncologist will remain involved with your care while you are in hospital.

To reach the 5th floor hospital unit where care will be provided (N51), take the elevators which are to the right of the Information Desk in the hospital’s main lobby.

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Interpreters

Interpreter services can be arranged for patients who have difficulty speaking English. It is important for patients to understand what happens and what is said during their visits. We encourage you to bring someone who you trust to help you communicate your needs. If this is not possible, please let the bookings clerk know that you need help, and they will arrange this for you. Our Centre Library also has materials available in other languages that help patients for whom English is a second language to better understand their cancer diagnosis and treatment.

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Laboratory (SMH)

Lab tests are common for most cancer patients, so you will likely visit the lab at the hospital on a regular basis. Turn right as you exit the centre and you will find the lab entrance along the hallway leading to the hospital lobby.

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Locally advanced breast cancer clinic

The LABC cares for patients who have locally advanced breast cancer and have been referred by Family Practitioners and General Surgeons from the Fraser Health region. Patients may be referred to care from the time of first discovery of a large abnormality in the breast by a clinical examination. This clinic provides multi-disciplinary care by a team that includes Medical and Radiation Oncologists, General Surgeons, Plastic Surgeons and a Nurse. This service ensures that patients receive care in an expedited manner. Patients and their families will be supported throughout their care from first visit when they are assessed and have their core biopsy, through chemotherapy, surgery, radiation therapy and reconstruction (if desired). For more information, contact the FVC Nursing Line at 604930-4053 or refer to the LABC Referral criteria.

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Nuclear medicine (SMH)

 

This service provides tests for physicians to "see" parts of a patient’s body. The Surrey Memorial Hospital Nuclear Medicine department is located off the hospital’s main lobby to the right of reception.

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Nutrition counselling

Please refer to the Nutrition section for full information.

Order of the Eastern Star

The OES provides free dressings as needed for every cancer patient in British Columbia. Please check for details with FVC staff.

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Patient & Family counselling

 

Please refer to the Support Groups section for a list of programs offered by Patient & Family Counselling.

 

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Palliative care & hospice support

 

Palliative care teams and hospice support are available throughout the Fraser Valley. Information on these programs is available by contacting Patient and Family Counselling Services at the centre at 604.930.4000. For more information please refer to the Pain & Symptom Management section.

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Pharmacy

The Fraser Valley Centre Pharmacy is located on the main floor of the centre, adjacent to the Chemotherapy Room. 

Pharmacy hours: 8:30 am to 4:30 pm, Monday to Friday. Closed: Weekends and statutory holidays

Phone: 604-930-4002

Toll-free (in BC): 1-800-523-2885, local 654002

Fax: 604-930-4044

Refills: Phone, mail, or fax your request. Please allow at least 3 business days for processing.

When to call the pharmacy: If you have refills on your prescription, you can call the pharmacy directly and leave a message requesting your refill.

When to call the doctor's office: If you have no refills left on your prescription, you will need to contact your oncologist or family doctor's office for a new prescription. Your doctor can fax the new prescription directly to us. To ensure there is enough time for all the necessary arrangements, please call the doctor's office at least 2 weeks before you run out of medication.

Picking up your prescription: Bring identification (ID) when picking up prescriptions from the pharmacy. One piece of primary ID (eg. driver's license, passport, provincial identity card issued by the province of BC, etc) or two pieces of secondary ID (eg. BCCA identification card, care card issued by the province of BC, birth certificate, Canadian citizenship card, etc).

Designating someone to pick up your prescription: When someone else is picking up your medication, he or she must provide your name and a signed letter from you, or one piece of your primary ID or two pieces of your secondary ID.

Labwork: For some treatments, you will need to have labwork done and reviewed before your prescription can be filled.

Drug Coverage: All BCCA approved medications used to actively treat your cancer are provided free of charge at the BC Cancer Agency Pharmacy. Prescriptions for medications for supportive care, such as antinauseants or pain control medications, must be taken to and paid for at a community pharmacy.  For more information, see Drug Funding

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Radiation therapy

Please refer to the Radiation Therapy section for full information.

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Support groups & education

Please refer to the Support Programs section.

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Wigs & head coverings

Donated wigs and headcoverings are available at the "Wig Station" located on Level-1 by the elevators. Please also check out the following wig stores and salons some of which offer complimentary services or discounted rates for cancer patients:

The House of Miss Rose: http://thehouseofmissrose.com/

Get Well Gang Hats: http://www.getwellgang.ca/

Canadian Cancer Society Wig Bank information: http://www.cancer.ca/en/support-and-services/support-services/hair-donations/?region=bc

360 Wigs in Langley: http://www.360-hair.com/

Heavenly Lox: http://www.heavenlylox.com/

Viton Hair Studio: http://vitonhairstudios.ca/

West Coast Wigs: http://www.westcoastwigs.com/

First Lady Wigs at The Bay Guildford: Wig Dept., 2nd Floor. 1400 Guilford Town Centre Surrey, BC, V3R 7B7 Phone: 604-588-2111 ext. 400


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