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Frequently Asked Questions

The Vancouver Island Centre is located at 2410 Lee Avenue next to the Royal Jubilee Hospital. Turn off Fort Street, north onto Lee Avenue, and drive to the front entrance of the centre.  


Map of Vancouver Island Cancer Centre's location


Be aware that it can be a challenge to find parking at the Cancer Centre. To reduce stress, we recommend you allow extra time to find parking, particularly during peak hours. Generally, busiest times for the Centre – and for parking are Tuesdays, Wednesdays and Thursdays between 8:30 am and 3:30 pm.

 

Pay parking is available in the lot across from the entrance, at a cost of $1.50 per hour. Robbins Parking Ltd. manages the lot on behalf of Island Health. The meter takes quarters, one and two dollar coins, and MasterCard and Visa credit cards. Longer term parking may also be available and can be purchased at the Parking Office located at the Royal Jubilee Hospital main entrance, Monday to Friday.


View centre parking options and locations.

See Wigs and Hair Coverings on Vancouver Island for a list of organizations that offer free wigs and hair coverings for loan, as well as some wig stores and salons on Vancouver Island.

TeaLC Cafe - Open 7:30am - 3:30pm weekdays, the TeaLC Cafe offers a wide range of beverages, tasty snacks and light lunches. A bright and relaxed seating area offers visitors the opportunity to enjoy a break.

Throughout the centre, volunteers also provide tea, coffee and juice for a small donation.

 

All current vacancies are posted in the Work With Us section of our website. For further clarification, contact Human Resources at 604.877.6075.

 

The Vancouver Island Centre is proud of its Volunteer Program; please refer to the Volunteering page.

 

For appointment information: Call 250.519.5707 to check your doctor's appointment or your chemotherapy appointment, or to change an appointment date or time.

Before radiation treatments start: Call 250.519.5650, 250.519.5651, or 250.519.5652 to check your radiation treatment appointments, or to change a treatment appointment.

During radiation treatments: Call 250.519.5656.

 
Interpreter services can be arranged for patients who have difficulty speaking English. It is important for patients to understand what happens and what is said during their visits. 

To help you communicate with your health-care professional, the Provincial Language Service offers an interpreting service 24 hours a day, in over 150 different languages and dialects. Sign language interpreters are also available for deaf and hard-of-hearing patients. 

Patients or family members can ask a member of the health-care team to place a request for an interpreter (at no cost). 

Please call 604-297-8400; toll-free 1-877-BC TALKS (1-877-228-2557). For more information on the service please see the Provincial Language Service website. 

We encourage you to bring someone you trust to help you communicate your needs. 

Our centre's library also has materials available in other languages that help English-as-a-second-language patients better understand their cancer diagnosis and treatment.
 

We appreciate hearing from our patients about how they experience their care at the cancer centre. We encourage you to bring forward your issues or concerns through the following avenues:

  • Go to our feedback section
  • Patient comment cards are available in the lobbies on the first and second floors
  • Letters to Administration
  • Meeting with a member of our leadership staff
 

There are many reasons why a cancer patient may not be feeling well. If you believe your symptoms are related to your cancer or cancer treatments please follow the directions on the Vancouver Island Centre Directory.

If you have been in contact in the last two weeks with someone with a contagious disease and have a fever and respiratory symptoms please follow the directions on the Health and Safety page.

 

The centre is open from 7:30 am until 5:30 pm Monday to Friday.

 

Please contact the Nursing Telephone Line at 250.519.5596 Monday to Friday 8:30 am to 4:00 pm.

 

The BC Cancer Foundation is an independent charitable organization that raises funds to support breakthrough research and care at the BC Cancer Agency. The Foundation enlists financial support from caring individuals and organizations to support research and enhancements to cancer care for all British Columbians. We are very grateful for your support. Please visit the BC Cancer Foundation website for further information.

 

Please refer to the Your Journey With Us page for full details.

 

Please refer to Financial Assistance or contact Patient and Family Counselling Services at 250.519.5525.

 

SOURCE: Frequently Asked Questions ( )
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