Contact

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Contact us
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For questions about any of our Screening Programs, please use the following phone numbers:

Breast Screening Client Services – 1-800-663-9203 (or 604-877-6187)
Cervix Screening Client Services – 1-877-702-6566 (or 604-707-5965)
Colon Screening Client Services – 1-877-702-6566 (or 604-707-5965)
Lung Screening Client Services – 1-877-717-5864 (or 604-877-6274)

You can also contact us using the online inquiry form below. If your question is in response to a notification letter, please provide the Notice ID that is on the letter so that we can better assist you.

See the inquiry form below.

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Notifications
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BC Cancer provides cancer care for British Columbians, including cancer screening programs. Sending screening notices is part of this service.  

To learn more about how your information is collected and used, including for notifications, please see the Privacy tab below.

How will BC Cancer contact me? 

BC Cancer Screening will contact you by mail. If we need to contact you right away (i.e. to reschedule an appointment), a program representative may call you.

​What types of communication will I receive from the cancer screening programs?

BC Cancer mails the following notices to program participants:
  • Invitations for screening when you are age-eligible;
  • Reminders when you are due for your next screening test; and,
  • Screening test results, including follow-up information (if needed).
You can also view select notices online in Health Gateway.

BC Cancer may also contact you to collect feedback via surveys for the purpose of planning and evaluating its screening programs. 

What do notices from BC Cancer look like? 

Breast Screening: 
Cervix Screening: 
Colon Screening: 
Lung Screening: 

Can I find my screening notifications online?

Health Gateway is an easy and secure platform to view your health records (e.g. lab results, immunizations, screening info). Anyone 12 and over in BC can sign-up for an account. You can view BC Cancer Screening notices created on or after your account sign-up date (going back to November 28, 2024). 

Note: As of April 1, 2026 normal result letters for breast screening will no longer be mailed. Ways you can get your results instead:
  • ​Through Health Gateway;
  • Contact your health care provider; or, 
  • Request a mailed copy of your results by calling the Breast Screening Client Services Centre at 1-800-663-9203. 

Can I choose not to receive screening notices?

Yes. You can opt out of receiving notices for breast, cervix, colon and/or lung screening. To do this, you'll need to: 
  1. Fill out the Notification Opt-Out Form.
  2. Send your request to BC Cancer. 
  3. Wait for it to process (can take up to 30 days). You may still get letters during this time.
Once your request is complete, we will send you a confirmation letter (unless otherwise indicated in Section 2 of the Notification Opt-Out Form).

What will change if I opt out of receiving notices?  

Even if you opt out from receiving notices, you will still have access to the same health care services, including cancer screening services. However, it does mean that you now take full responsibility for the decision to not receive communication from the program(s) designed to support you with cancer screening. 

Including: 
  • You will not receive screening invitations or reminders;
  • You will not receive screening test results; and, 
  • You and your health care provider will be responsible for keeping track of your screening schedule and results. 

Can I choose which letters to opt-out of?

You can choose which specific programs (Breast, Cervix, Colon, and/or Lung Screening) you want to stop receiving letters from. However, you cannot choose the letter types to opt out of (e.g. reminders only or results only). 

Can I opt back in later? 

Yes, you can start receiving letters again by using the Online Inquiry Form below or calling the BC Cancer Screening Client Services Centre at 1-800-663-9203. 

How do I access my BC Cancer Breast Screening records?

To request access to your records with the BC Cancer Breast Screening Program, please complete this form.

Is BC Cancer Screening authorized to have my personal health information? 

Please see the Privacy tab below.

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Privacy
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BC Cancer Screening is a program of BC Cancer and a member agency of the Provincial Health Services Authority. The program collects personal information under the authority of the Health Act and 26 (c) and (e) of the Freedom of Information and Protection of Privacy Act (FIPPA).

Your information may be used and shared as authorized by the related Acts. We may ask your health care provider or other organizations to provide us information about you (e.g. copies of records or test results or to confirm your identity and personal health number). In particular, your information may be used:
  • To identify you and communicate with you about your health care;
  • To provide you with health services;
  • To monitor the quality of our services and cancer screening trends in BC;
  • For education and training;
  • For research as permitted by FIPPA.
Your identity is never disclosed without your prior consent unless disclosure is required by law (e.g. court order, subpoena).

We take all reasonable steps to ensure that your personal health information is treated confidentially and stored securely. Our software partners are able to access data in our system for the purpose of troubleshooting technical errors. ‎

We use this information to:
  • Invite you to consider screening when you are age-eligible;
  • Remind you when you are due for your next screening test;
  • Inform you of your screening test results, including follow-up information (if required); and,
  • Collect feedback via surveys for the purposes of planning and evaluating BC Cancer screening programs.

Questions? ​

Any questions regarding the collection of the information by BC Cancer can be directed to:

BC Cancer Screening
8th Floor, 686 West Broadway
Vancouver BC V5Z 1G1

​Online Inquiry Form:

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​Screening saves lives
Screening can prevent cancer or help catch it in its earliest stages, for better outcomes. 

Screening programs