Professional Framework

Patient engagement and experience at BC Cancer is underpinned by PHSA's Patient and Family
Engagement Framework.

The framework includes:

  • Key concepts in patient and family engagement.
  • A customized Spectrum of Engagement, based on promising practices and tailored for PHSA.
  • Steps and resources to support the planning and implementation of meaningful patient and family engagement across different settings.

Spectrum of Engagement: 

This spectrum of engagement with applied scenarios is adapted from the International Association for Public Participation’s IAP2 Spectrum of Public Participation. IAP2’s Spectrum of Public Participation was designed to assist with the selection of the level of participation that defines the public’s role in any public participation process. The Spectrum is used internationally, and it is found in public participation plans around the world.​
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  • Inform: To share relevant, timely information. ​Examples: Fact sheets, websites, social media blasts, emails, newsletter, open houses, etc. 
  • Gather: To gather patient and family perspectives and feedback. ​Examples: 1:1 interviews, focus groups, surveys, public meetings, storytelling, etc. 
  • Involve: To engage in dialogue with patients & families to understand and consider their insights and perspectives.​ Examples: workshops, working groups, world cafés, document reviews, developing survey questions, interview hiring panel, etc. ​
  • Collaborate: To partner with patients and families toward a common goal. Examples: ​advisory committees, steering committees, consensus-building activities, patient journey mapping, presentations, etc. ​
  • Lead: To recognize and uphold patients and families as leaders, with final decision-making authority​. Examples: co-design, delegated decisions, leading education for staff or leaders, board member, etc.