Services & Support

We offer services and support programs to help you through your cancer care. Community resources are also available.

BC Cancer provides services and support programs to help you throughout your cancer care. Visit our Services pages for information about specific programs and services. You can also learn more about counselling and support programs through Patient & Family Counselling. 

Our resources

​BC Cancer Library

The BC Cancer library provides information services for patients, families, members of the public, and health care professionals.

Library staff can help you find information about:

  • Cancer treatment
  • Clinical trials
  • Coping with cancer
  • Resources for children
  • Cancer information in other languages
  • Relaxation techniques

You can borrow books and audiovisual materials (DVDs, videos and CDs) free of charge for up to four weeks. If you live outside the Lower Mainland, the library can mail materials to you and provide free return mailing labels.

The library can also help you find reliable online information about your condition and treatment.

CAMEO: Complementary Medicine Education & Outcomes Research Program

You may be thinking about using therapies in addition to conventional cancer treatments to support your health. These therapies are often called complementary and alternative medicine.

Complementary therapies are products and practices used alongside conventional medical treatment.

Alternative therapies are products and practices used instead of conventional treatment.

Examples include:

  • Natural health products, such as herbs, vitamins and supplements
  • Physiotherapy
  • Massage therapy
  • Acupuncture
  • Traditional Chinese medicine
  • Traditional Indigenous healing practices
  • Healing touch

  • Talk to your doctor before using complementary or alternative therapies during cancer treatment. Some therapies can affect how treatments work. For example, grapefruit juice change how your body processes certain chemotherapy drugs, resulting in levels that are too high or too low.
  • Think about your goals. Are you hoping for physical, emotional, or spiritual benefits? Be cautious of therapies that claim to cure cancer.
  • Learn about the risks and benefits. Review the research supporting the therapy and consider how reliable the information  is. It is important to understand both what is known and what is still unknown.
  • Use therapies at safe doses. More is not always better.
  • Check the training, credentials and experience of the practitioner. Also consider the cost, as many complementary and alternative therapies are not covered by health insurance plans.
  • Find out what services are available in your community. BC Cancer centres and local hospitals may offer mind-body and exercise programs. You can also speak with a registered dietitian or pharmacist if you have questions about nutrition or natural health products.
  • Once you decide to use a therapy, tell your oncologist and family doctor. This helps your care team provide safe, coordinated care. It is also important to monitor whether the therapy is helping you meet your goals whether it causes side effects.

The Complementary Medicine Education & Outcomes Research Program (CAMEO) is a partnership between the University of British Columbia School of Nursing and BC Cancer. CAMEO provides evidence-based information about complementary medicine to patients, families, support persons, and oncology health care providers through educational programs, publications, lectures, and individual consultations.


Interpreters

If you need an interpreter, Information and Admitting may be able to arrange one when they contact you to schedule your first appointment.

Nutrition

If you are having trouble eating or drinking, or if you are losing weight during treatment, ask your nurse or doctor to refer you to a dietitian.

Good nutrition is an important part of cancer care. It can help reduce treatment side effects and support healthy weight maintenance.

A registered dietitian is available by appointment for counselling Monday to Friday. Telephone consultations are also available.

Patient and Family Counselling Services

It is natural to experience fear, anger, helplessness, or other difficult emotions when you or a loved one is diagnosed with cancer.

Patient and Family Counselling Services offers support from professionally trained counsellors throughout your cancer journey. Counselllors work with patients, caregivers, couples and families, and facilitate group support programs.

Support may include:

  • Talking about how to tell loved ones about a diagnosis
  • Help with treatment decisions
  • Support with palliative and end-of-life concerns
  • Assistance with emotional and relationship challenges

Counsellors can also provide information about:

  • Transportation
  • Community services
  • Interpreting services
  • Financial assistance
  • Prescription costs
  • Other practical resources

Pain and symptom management / palliative care

All cancer patients, including those whose cancer may be cured, can access Pain and Symptom Management / Palliative Care services.

Palliative care focuses on improving quality of life for people living with serious illness and for their families. It helps prevent and relieve suffering through early assessment and treatment of physical, emotional, social and spiritual concerns. 

Patients may visit the clinic for help with:

  • Pain management
  • Severe nausea
  • Shortness of breath
  • Fatigue
  • Emotional concerns
  • Social challenges related to living with cancer

  • Assessment of physical, emotional and social concerns
  • A personalized treatment plan that may include medication and non-drug supports
  • Meetings with members of the care team for patients and family members
  • Referrals to community services and resources
  • Information about pain and symptom management
  • Information about advance care planning

Oncologists usually make referrals, but referrals are also accepted from other BC Cancer staff, family doctors, specialists, patients and family members.

Pharmacy

Our pharmacy provides a full range of services for inpatients and outpatients.

Cancer treatment medications for outpatients are provided free of charge.  The pharmacy also supplies medications for intravenous treatment and for patients admitted to hospital.

Additional services include:

  • Medication counselling
  • Medication reviews
  • Drug information services

Prevention programs

BC Cancer's Prevention team provides trusted information about healthy living. Research shows that healthy lifestyle choices can help reduce the risk of some cancers.

You do not need to make all your changes at once. Even one healthy change can make a difference.

The following cancer risk factors are linked to an increased risk of cancer:

  • Tobacco use
  • Poor diet
  • Excess body weight
  • Physical inactivity
  • Sun explosure and tanning bed use
  • Alcohol use

Visit our Prevention pages for more information about these risk factors. Cancer screening programs can also help by finding some cancers early.

Smoking Cessation Program 

Quitting smoking is one of the best things you can do to support your cancer treatment.

Stopping smoking after a cancer diagnosis can improve treatment outcomes and reduce side effects from chemotherapy, radiation therapy, and surgery.

We ask new BC Cancer patients about their tobacco use so we can provide information about the benefits of quitting. If you smoke, we can connect you with QuitNow, BC's provincial smoking cessation program.

For more information, visit the Smoking Cessation Program web page.

Support programs

Patients and family members can take part in support programs offered at any Lower Mainland cancer centre.

For more information, contact Patient and Family Counselling Services.

Telehealth

Telehealth use technology to provide health care services remotely. Videoconferencing is one example.

From a private location in your community, you can meet with a health care professional at the cancer centre without travelling there. Using a secure video connection, you can see and speak with your care team through a television screen, video camera and microphone.

Telehealth appointments may reduce the need to travel to the cancer centre every visit.

This service is available to many patients living outside major centres across British Columbia. To learn whether telehealth is an option for you, speak with your health care professional.

Resources in the community

CancerConnection.ca

Canadian Cancer Society

CancerConnection is an online peer support community for people living with cancer, cancer survivors, and loved ones.

It provides a safe and welcoming space where people can share experiences, build supportive relationships, and connect with others facing similar challenges. Members can exchange advice, encouragement and support.

Connect with others by joining the community at CancerConnection.ca.

Cancer Information Helpline

Canadian Cancer Society

A cancer diagnosis can be difficult to understand and cope with. Speaking with to someone you trust can help.

The Cancer Information Helpline (CIH) is a free, nationwide service for:

  • People with cancer
  • Caregivers
  • Family members and friends
  • Health care professionals
  • Members of the public
The helpline provides current, reliable cancer information.

Email: info@cancer.ca
Phone: Canadian Cancer Society at 1.888.939.3333

Cancer Information Service

Canadian Cancer Society

The Cancer Information Service (CIS) provides general information about cancer and services available to people with cancer throughout British Columbia.

Hours: Monday to Friday, 9 a.m. - 6 p.m.

Chinese-language service is available on Tuesdays and Thursdays from 6:30 - 8:30 p.m.

Email: cancerinfo@bc.cancer.ca
Phone: 1-888-939-3333

Cancer travel and accommodation services

Canadian Cancer Society

The Cancer Travel & Accomm​odation Services (CTAAS) program offers travel and accommodation support tailored to individual needs during cancer treatment.

Services include:

  • Financial assistance through the Travel Treatment Fund for cancer-related travel expenses, including support for people who need to travel or temporarily relocate for leukemia treatment or bone marrow transplant.
  • Free ground transportation to cancer treatment through the Wheels of Hope program.
  • Free accommodation at Canadian Cancer Society lodges in Kelowna, Vancouver, Victoria and Prince George. These lodges provide a home away from home during treatment. Caregivers can stay for a small fee. Additional accommodation options may be available if a lodge is fully booked.

To learn more about CTAAS or to arrange support services:

Website:cancer.ca/CTAAS
Email: BCTravelFund@cancer.ca
Phone: 1-888-939-3333

Health Equipment Loan Program (HELP)

Canadian Red Cross

The Canadian Red Cross lends basic health equipment, including:

  • Wheelchairs
  • Bath aids
  • Toileting aids
  • Walking aids
  • Other daily living aids

A referral from a doctor, nurse, physiotherapist or occupational therapist is required for all equipment loans.

For depot locations, hours of operation and equipment availability, visit ​www.redcross.ca and follow the links to the Health Equipment Loan Program (HELP).

HealthLink BC

HealthLink BC provides trusted health information for people across British Columbia.

At www.healthlinkbc.ca, you can:

  • Learn about health topics
  • Check your symptoms
  • Find health services and community resources near you

You can also call 8-1-1 for free health information and symptom advice, available 24 hours a day, 7 days a week.

Integrative Medicine Services

Memorial Sloan Kettering Cnacer Center

This website includes a searchable database of natural health products and information about complementary and alternative therapies.

Website: https://www.mskcc.org/

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