• Contact the Communications team to arrange interviews
• Our researchers, physicians and staff are very busy, so we help connect you with the right expert or spokesperson

Privacy and information sharing

PHSA and its agencies follow the Freedom of Information and Protection of Privacy Act.

We do not share patient or client information outside PHSA without proper authorization. This includes:

• Admission status
  
• Treatment details
• Medical condition
• Confirmation of death

We only release this information if we have:

• Written consent from the patient or client
• Consent from a  parent, family member or guardian
• A subpoena, court order or legal authorization
• A valid reason related to public safety for Forensic Psychiatric Services Commission clients

Consent for patients under 19

For patients or clients under age 19:

• A parent, family member or guardian usually provides consent
• In some cases, the patient can give consent can if they understand what it means under the Infants Act

PHSA Communications staff will work with care teams to confirm the patient can give informed consent.

If the patient gives consent, we try to inform  their parent, family or guardian, unless the patient asks us not to.

Limits on information

• We do not share information about a patient's prognosis
• Separate policies apply to using patient information or photos for academic purposes

After-hours support

A Communications team member is available after clinic hours and on weekends.

For urgent requests, page: 778-867-7472.