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Patient & Family Experience

At BC Cancer, we strive to build our services around our patients and families.

We want to:

  • put patients at the forefront of your health and care
  • ensure that patients retain control over your choices
  • help patients make informed decisions 
  • support partnerships between patients, families and health professionals.
Interested in becoming a patient or family partner?
Start here
Interested in requesting a patient or family partner for your initiative?
Start here

Person-centred care

Health services are most effective when they are flexible and responsive to the needs and values of the person receiving care.

Our framework for understanding, addressing and measuring patient experience is based on the “Picker Eight Dimensions of Patient-Centered Care”: 

  • respect for patients’ values, preferences and expressed needs
  • emotional support and alleviation of fear and anxiety
  • physical comfort
  • information, communication and education
  • continuity and transition
  • coordination and integration of care
  • access to care
  • involvement of family and friends

For more about how these elements were developed, see the Professional Framework section. 

Patient-centred care is a shared priority among the BC Ministry of Health, PHSA, BC Cancer and all of our physicians, staff, students and volunteers. 

SOURCE: Patient & Family Experience ( )
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