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Patient & Family Experience

At BC Cancer, we strive to build our services around our patients and families.

We want to: 

  • Put patients at the forefront of their health and care.
  • Ensure that patients retain control over their choices.
  • Help patients make informed decisions. 
  • Support partnerships between patients, families and health professionals.

Want to become a patient or family partner?
Start here

Want to work with a patient 
or family partner?
Start here

Person-centred care

Health services are most effective when they are flexible and responsive to the needs and values of the person receiving care.

Our framework for understanding, addressing and measuring patient experience is based on the “Eight Picker Principles of Person Centred Care”: 

  • Fast access to reliable healthcare advice
  • Effective treatment by trusted professionals
  • Continuity of care and smooth transitions
  • Involvement and support for family and carers
  • Clear information, communication and support for self-care
  • Involvement in decisions and respect for preferences
  • Emotional support, empathy and respect
  • Attention to physical and environmental needs

For more about how these elements were developed, see the Professional Framework section. 

Patient-centred care is a shared priority among the BC Ministry of HealthPHSA, BC Cancer and all of our physicians, staff, students and volunteers. 

SOURCE: Patient & Family Experience ( )
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