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CST for patients

On June 26, 2023, BC Cancer - Prince George will be moving from older systems and paper-based charts to electronic patient records.

We are going electronic!

This new system – CST Cerner – and related practice changes, are designed to improve the safety, quality and consistency of patient care. CST stands for Clinical & Systems Transformation.

BC Cancer - Vancouver started using this new system in 2021. BC Cancer - Prince George will go-live on June 26, 2023. Our other centres will follow in the next few years.

What should I expect at BC Cancer - Prince George during this time?

As BC Cancer - Prince George staff and doctors adapt to this new system, your appointment may take longer than usual. Like anything new, there is a learning curve. There may be minor delays in services. We continue to focus on providing quality care to you.

Please come early for your appointment. It may take longer to check in. You will be asked to check in at the registration desk. Watch for extra staff or signage directing you where to go. 

During this transition, we have changed how we schedule appointments. This will give our care teams time to adapt. We may be less flexible when booking your appointments during this period.

Other changes you might see include extra support staff and new devices, like computers on wheels.

Thank you for your patience during this time.

What are the benefits of going electronic? 

  • Care teams with real-time access to the information they need for more seamless communication about patients 
  • Less time repeating information or tests
  • Safer medication management process

Will patients be able to access their own information? 

Health professionals will access patient information through CST Cerner. At this time, we do not have a patient portal in the new system. However, CST Cerner will increase the quality and consistency of patient information available. Learn more here.

CST Cerner will not change our existing process to request your records at BC Cancer. 


If you have any questions or concerns, please talk to a member of your BC Cancer care team. If your care team cannot address your concerns, they will connect you with department or centre leadership.

If you feel your issue was not addressed or your complaint was not resolved, you may wish to contact the Patient Care Quality Office (PCQO) directly:


Learn more about the benefits at

Do you identify as Indigenous? Learn more about how Indigenous self-identification can support you as a patient at BC Cancer.

Watch: This is why 

Hilary Horlock, patient from BC Cancer - Vancouver, shares how the future state with the Clinical & Systems Transformation project will improve patient care.

SOURCE: CST for patients ( )
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