On Monday, Sept. 9, 2024, BC Cancer – Victoria and the Nanaimo satellite site will move from old systems and paper-based charts to an electronic patient records system.
This new system – CST Cerner – and related practice changes, are designed to improve the safety, quality and consistency of patient care. CST stands for Clinical & Systems Transformation.
BC Cancer – Vancouver started using this new system in 2021, followed by BC Cancer – Prince George in 2023, and BC Cancer – Abbotsford and BC Cancer – Surrey earlier in 2024.
As BC Cancer – Victoria and Nanaimo staff and physicians adapt to this new system, your appointment may take longer than usual. Like anything new, there is always an expected learning curve so there may be minor delays in services. We continue to focus on providing you with quality care.
There will be a slightly different check-in process for every in-person appointment at BC Cancer – Victoria. Look for signs and greeters to guide you. The check-in process for the Nanaimo satellite site will remain unchanged.
During this transition, we have temporarily adjusted how we schedule appointments to give our care teams time to adapt. We may be less flexible when booking your appointments during this period.
Other changes you might see include extra support staff and new devices, like computers on wheels.
Thank you for your patience during this time.
Care teams with real-time access to the information they need for more seamless communication about patients
Less time repeating information or tests
A safer medication management process
Island Health is implementing a new Electronic Health Record (EHR) called IHealth. Nanaimo General Hospital has already implemented this new EMR.
BC Cancer – Victoria and the Nanaimo satellite will be implementing CST Cerner as their electronic health record.
CST Cerner is being implemented at all BC Cancer centres and throughout Vancouver Coastal Health, the Provincial Health Services Authority and Providence Health Care.
We do not currently have a patient portal in the new system. However, CST Cerner will increase the quality and consistency of patient information available to health professionals.
Learn more about the CST project.
If you have any questions or concerns, please talk to a member of your BC Cancer care team. If your care team cannot address your concerns, they will connect you with department or centre leadership.
If you feel your issue was not addressed or your complaint was not resolved, you may wish to contact the Patient Care Quality Office (PCQO) directly: pcqo.phsa.ca.
Do you identify as Indigenous? Learn more about how Indigenous self-identification can support you as a patient at BC Cancer.
