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Use our services to make your visits easier.

At BC Cancer – Victoria, we offer many services to support patients and their families. Click the tabs below to learn more about support and treatment services available.

Support services

The following support services are available at BC Cancer – Victoria. For more information, click the links below or call 250-519-5500 or toll-free (in BC) 1-800-670-3322.

Indigenous Patient Navigator

An Indigenous patient navigator (IPN) works with the cancer care team to deliver supportive, trauma-informed and culturally safe care to Indigenous patients and their families. Patients who identify as Indigenous, First nations, Metis, Inuit, Status and Non-Status, can access IPN services.

For more information, visit Indigenous Cancer Control

To contact the BC Cancer - Victoria Indigenous Patient Navigator directly, please call 250-889-5145 or email


Interpreter services

An interpreter may be booked for appointments. To request an interpreter, mention it to the clerk when they contact you to set up your first appointment or call the Provincial Language Service at 604-297-8400 or toll-free (within BC) 1-877-228-2557 to book in advance.



The library offers a collection of resources to help patients and families cope with cancer. The library is located on the 3rd floor and is open Monday to Friday, 8:00 am to 4:00 pm (excluding statutory holidays). To contact a librarian, email or call 250-519-5517 or toll-free (within BC) 1-800-670-3322 ext. 695517.



The pharmacy is located on the 2nd floor across from the 2nd floor reception and is open Monday to Friday, 9:00 am to 5:00 pm (excluding statutory holidays). To contact the pharmacy, call 250-519-5510 or toll-free (within BC) 1-800-670-3322 ext. 695510.



For more information on transportation assistance to and from cancer treatment appointments at BC Cancer – Victoria, visit Transportation & Lodging.


Victoria oncology intimacy & sexual health (VOIS) clinic

The VOIS clinic is for people with gynecologic cancers. Cancer and its treatments can cause changes to your sexual health. Your sexual health is an important part of your overall health. A nurse practitioner is available to talk to you about your sexual health goals. They work with you to create a plan to support your needs. Speak with your doctor and ask for a referral to the VOIS clinic.


Treatment services
Various specialized cancer treatment-related services are available at BC Cancer – Victoria:


Lab tests are common for most cancer patients, so you will likely visit the lab on a regular basis. The information desk at the main entrance of the Royal Jubilee Hospital can give you directions to the laboratory located there.

Pain & symptom management/palliative care

All cancer patients are eligible for consultation services from this clinic. Typically, those who attend this clinic are having challenges with managing symptoms related to their cancer and/or their cancer treatment. Referrals can be made by BC Cancer oncologists, other specialists, family doctors, patients and family members. For more information or to make a referral, call 250-519-5503 or toll-free (within BC) 1-800-670-3322 ext. 695503.


Psychiatry is a key component of care, providing clinical psychiatric services for cancer patients. Psychiatrists at BC Cancer have a special interest and expertise in working with cancer patients and their illness experience, assisting them with psychological issues, symptom management, treatment crisis and rehabilitation issues.
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