Frequently Asked Questions
If you are interested in Virtual Health appointments, mention this to your care provider. If you both agree this is a viable option then proceed with completing the Virtual Health Patient Agreement
It means you will have Virtual Health as a visit option in your journey with BC Cancer - Victoria
. If a Virtual Health visit is not meeting your or your care provider’s needs, the session may be changed to an alternative visit type (phone visit for example).
We will email you a meeting invitation titled BC Cancer – Victoria Virtual Health Appointment with XX @ Time, Date within 24 hours after the scheduling call.
If you have difficulty receiving the invitation after 24 hours, feel free to contact us at 250-519-5707. Please make sure you check your spam and add VicVirtualHealth@bccancer.bc.ca
as an email contact.
Virtual Health is enabled by Zoom
. If you have technical difficulty joining the meeting, please call 250-519-5707 to switch to a telephone appointment with your provider. At the time of your appointment, your health care provider will call you if you don't arrive in the virtual lobby after 10 minutes.
Just like face-to-face interactions, patients will be waiting in the virtual lobby until the health care provider arrives. If the health care provider hasn't arrived after 10 minutes please call 250-519-5707 for assistance.