Skip to main content

Compliments & Complaints

We want to hear from you. Your feedback helps us improve our services.
Compliments

There are many ways for you to give a compliment.

If you have a compliment, please speak with the person who provided the service.  You can also speak to the manager of the area. If you do not know who the manager is, you can ask the clerk or secretary who works in the area.  If you feel comfortable, you can also ask the person who provided the service

Sharing compliments

If you would like to share your compliment, you can post on our Messages of Thanks page.

Comment cards

You can also fill out a comment card at your local BC Cancer centre. Ask a staff member for a card.

PHSA Patient Care Quality Office

You can send your compliments through the Patient Care Quality Office.  They will pass along your compliments.

Complaints

If you have a complaint, please speak with the person who provided the service. You can also speak to the manager of the area.   If you do not know who the manager is, you can ask the clerk or secretary who works in the area.  If you feel comfortable, you can also ask the person who provided the service

The best time to talk about a complaint is when it happens.  If this is not possible, try to talk about it as soon as you can. 

For example, if you have an issue with your nurse, try to speak to the nurse right away.  If you are not comfortable speaking with your nurse, ask to speak with the nurse's manager. 

If your complaint is still not settled,  you can contact the Patient Care Quality Office (PCQO).  Please read the information on their website before contacting them.

Tab Heading
Complaints
SOURCE: Compliments & Complaints ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © BC Cancer. All Rights Reserved.

    Copyright © 2022 Provincial Health Services Authority