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Measuring Patient Experience

Patient experience can be measured at both the point-of-care and the systems level.

We use the term “Patient Reported Experience Measures” (PREMs) to describe our efforts to learn about the patient’s experience with care. PREMs tell us about accessibility, acceptability, satisfaction and other elements of care. 

Patient-experience measures complement other information about quality of care, such as health-outcomes data and patient-reported outcomes. 

At BC Cancer Agency we collect PREMs through a variety of methods.

Comment cards

Comment cards are collected at all regional cancer centres.

Surveys

  • The “Ambulatory Oncology Patient Satisfaction Survey” (AOPSS), undertaken in BC in 2005/6 and 2012/13 
  • The “Experience of Cancer Patients in Transition Study”, a cross-Canada survey, was led by the Canadian Partnership Against Cancer in 2016
  • Outpatient cancer care survey

Program surveys

  • Screening Mammography Program Customer Satisfaction Survey
  • Patient Satisfaction Survey: Radiation Therapy 
  • Patient Satisfaction Survey: Chemotherapy, Immunotherapy and/or Hormone Therapy 
  • Patient Experience Survey: Surgical Oncology (includes brachytherapy and perioperative care) 
  • Survivorship Nurse Practitioner Satisfaction Survey

Patient Care Quality Office 

If your program uses or wants to develop a strategy to measure patient experience we would like to hear from you. 

Contact us

Patient Experience Program

SOURCE: Measuring Patient Experience ( )
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