Frequently Asked Questions
If you are interested in Virtual Health appointments, mention this to your care provider. If you both agree this is a viable option then proceed with completing the
Virtual Health Patient Agreement.
It means you will have Virtual Health as a visit option in your journey with
BC Cancer - Victoria. If a Virtual Health visit is not meeting your or your care provider’s needs, the session may be changed to an alternative visit type (phone visit for example).
We will email you a meeting invitation titled BC Cancer – Victoria Virtual Health Appointment with XX @ Time, Date within 24 hours after the scheduling call.
If you have difficulty receiving the invitation after 24 hours, feel free to contact us at 250-519-5707. Please make sure you check your spam and add
VicVirtualHealth@bccancer.bc.ca as an email contact.
Skype for Business is the application used to enable Virtual Health. The quick tips will guide you to download Skype for Business for free from the App Store if you use a smartphone or tablet.
If you use your laptop or desktop computer, you may simply click on Try Skype Web App in the meeting invitation to have the Skype for Business web app installed on your browser.
You do NOT need a Skype for Business account. You do NOT need to sign-in as you will join as a guest.
If you have technical difficulty joining the meeting, please call 250-519-5707 to switch to a telephone appointment with your provider. At the time of your appointment, your health care provider will call you if you don't arrive in the virtual lobby after 10 minutes.
Just like face-to-face interactions, patients will be waiting in the virtual lobby until the health care provider arrives. If the health care provider hasn't arrived after 10 minutes please call 250-519-5707 for assistance.
